by Vickilawrence Contributor
Contributor

Direct debit

So I have an account with EE and pay by DD. However I have just ordered a second handset through another website ( NOT EE ) and have used different account ( didn't realise ) details for the NEW DD.

 

Will this stay as it is or will they merge?

 

Thank u

7 REPLIES 7
by Brilliant Contributor
Brilliant Contributor

Re: Direct debit

They will stay as it is.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Vickilawrence Contributor
Contributor

Re: Direct debit

Thank u for reply. Even though new order is displaying under same EE account number? Thank you 

by Vickilawrence Contributor
Contributor

New handset

So I already have an account with EE but have ordered another handset from a NON EE website and used different card for DD setup.  New order is now displaying on my original account but will the direct debit come out of the account I used with new order or one used for the original contract please?

by Brilliant Contributor
Brilliant Contributor

Re: New handset

I have already answered your question. 


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Grand Master
Grand Master

Re: New handset

@Vickilawrence  Was this an upgrade? If it was the payment will come from the account that the original contract was setup with and you’ve only paid the upfront cost with the other DD  If you want to change this you’ll need to call customer services.  

by Vickilawrence Contributor
Contributor

Re: New handset

Hi this was not an upgrade was an additional line. 

So would payments be with different card as set up unless I changed them??

by
EE Community Support Team

Re: New handset

Hi @Vickilawrence,

 

Welcome back to the community.

 

If it's the same account number, they'll be billed together on the same direct debit.

 

Thanks

 

James

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