25-01-2018 07:01 AM
I am travelling overseas and forgot to have enough funds in my bank account for the direct debit to work. Will EE try again in a few days to see if they can withdraw my funds? Or am I cut off completely? I am none the wiser at the moment because I am using an Australian sim at the moment. I can't seem to login to my EE account online currently.. it seems to be down? Cause then I would pay with my credit card or another way instead.
Thanks for your assistance! 🙂
25-01-2018 07:32 AM
Yes they'll try again in next few days
25-01-2018 10:09 AM
Good morning @Dfia4301
Thank you so much for coming back to community 🙂
@BrendonH is right and we will try again.
Here is a little further information for you from our Make Or Set Up An EE Payment help and support pages.
I draw your attention to the help with failed or late payments section.
Failed Direct Debit payments
If your bank doesn't allow the Direct Debit payment, we'll make a second attempt around nine or ten days later.
If this fails again, then a Late payment fee* will be applied to your account, and your Direct Debit will be cancelled.
If your in Australia, then you've just made me super jealous.
Anyway enough of my envy and I hope you have a fabulous time down under.