by Jonathan2211
Explorer

Didn't receive trade in package or info to return to old phone as part of deal

I didn't receive any trade in packaging or information to trade in my old phone as part of my contract deal. Can I contact an EE member to sort this issue before I'm charged

5 REPLIES 5
by Ace Contributor
Ace Contributor

Re: Didn't receive trade in package or info to return to old phone as part of de

Hi @Jonathan2211

@give customer services a call on 150 to sort this for you. X

by Profile closed
Not applicable

Re: Didn't receive trade in package or info to return to old phone as part of de


@Jonathan2211 wrote:

I didn't receive any trade in packaging or information to trade in my old phone as part of my contract deal. Can I contact an EE member to sort this issue before I'm charged


Hi

 

Your returns packaging is coming from a company called Blackstar not EE so it should take about 7 days to receive. 

by
EE Community Support Team

Re: Didn't receive trade in package or info to return to old phone as part of de

Hi @Jonathan2211,

 

Welcome to the EE Community.

 

When did you receive your new phone?

 

Thanks

 

James

by Jonathan2211
Explorer

Re: Didn't receive trade in package or info to return to old phone as part of de

Just on Friday, it's the new S10+

by
EE Community Support Team

Re: Didn't receive trade in package or info to return to old phone as part of de

Hi @Jonathan2211,

 

Don't worry, your returns kit is sent out separately in the post.

 

It should be with you soon.

 

Thanks

 

James

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