18-10-2017 11:08 AM
ive recently applied to take out a mortgage and unfortunately got refused due to 2 defaults from you (one from 'Orange brought to you by EE' with a balance of £65, and the other from 'EE' with a balance of £363). Ive only ever had one account with you, which is still in use and my bill comes out as a direct debit every month and my phone has never been cut off, infact i only upgraded with you in August - surely something would have been mentioned then. These defaults date back to March 2016 and i just dont understand how.
How can this be rectified?
18-10-2017 11:57 AM
@JasonLewis89 You’ll need speak with customer services about this. And EE do not have to contact as they are not required to do so if you ever cause a default on your credit score.
18-10-2017 01:24 PM - edited 18-10-2017 01:25 PM
Thanks for joining the EE Community.
I'm sorry to hear you were not made aware of this issue.
Please get in touch with customer services and a member of the team will be happy to take a look at your account for you.