24-01-2019 10:03 PM
Hi, I have an outstanding bill but I have every intention of paying it next week, just been struggling financially due to illness, however I’m worried it will get passed to debt collection! How long before EE pass the bill on? The bill is no longer than a month? It is my January bill
24-01-2019 10:17 PM - edited 24-01-2019 10:44 PM
I would recommend you phone EE tomorrow on 150 and speak with them, rather than just leaving the bill outstanding.
Please see EE what should i do if i can't pay my bill help page.
25-01-2019 08:07 AM
Good Morning @sophiea21xx.
Welcome to the community.
I'm sorry to hear about your current circumstances and I hope you're feeling better soon!
@Northerner has provided great advice and also linked you to our brilliant support article, I'd definitely recommend having a read of it.
Our customer care team will be able to help you with this as they will be able to access your account.
Let us know how you get on.