by sophiea21xx

Debt Collection

Hi, I have an outstanding bill but I have every intention of paying it next week, just been struggling financially due to illness, however I’m worried it will get passed to debt collection! How long before EE pass the bill on? The bill is no longer than a month? It is my January bill

by Grand Master
Grand Master

Re: Debt Collection

Hi @sophiea21xx


I would recommend you phone EE tomorrow on 150 and speak with them, rather than just leaving the bill outstanding.


Please see EE what should i do if i can't pay my bill help page.




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
EE Community Support Team

Re: Debt Collection

Good Morning @sophiea21xx.


Welcome to the community.


I'm sorry to hear about your current circumstances and I hope you're feeling better soon!


@Northerner has provided great advice and also linked you to our brilliant support article, I'd definitely recommend having a read of it.


Our customer care team will be able to help you with this as they will be able to access your account.


Let us know how you get on.




Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.