by lilyandlogan
Explorer

Data reset wrong

Hi

 

I was wondering if someone could help. I put a block on one of my lines from using data on my ee app. I have since restored the use (one of kids was using it to stream PS4) however when I blocked it their was only 17gb of data remaining on the account till the first and now I have unblocked it it’s reser to 40gb left until the first. I don’t want to go over the allowance and then be hit by a big bill. Will this glitch rectify? When I check the usages it says 23gb of 80gb has expired and 40gb of 40gb is active. I have never had 80gb of data on any of my lines. 

 

Thank you. 

3 REPLIES 3
by lilyandlogan
Explorer

Data usage not correct

Hi

I was wondering if someone could help. I put a block on one of my lines from using data on my ee app. I have since restored the use (one of kids was using it to stream PS4) however when I blocked it their was only 17gb of data remaining on the account till the first and now I have unblocked it it’s reser to 40gb left until the first. I don’t want to go over the allowance and then be hit by a big bill. Will this glitch rectify itself once the 17gb has been used? Anyone had similar issues? When I check the usages it says 23gb of 80gb has expired and 40gb of 40gb is active. I have never had 80gb of data on any of my lines.

 

Many thanks. 

by Prodigious Contributor
Prodigious Contributor

Re: Data usage not correct

@lilyandlogan 

Hi. You would be contact to EE Customer Service to discuss your issues on account. 

Regads. 

by
EE Community Support Team

Re: Data reset wrong

Hi @lilyandlogan,

 

Welcome to the EE Community.

 

I'm sorry to hear your data allowance is showing incorrectly.

 

Please get in touch with customers services if it hasn't corrected itself.

 

Thanks

 

James

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