by MightyDrumbeat
New Member

Data SIM issue

Hello,

 

Yesterday I upgraded my phone SIM only plan on my account. I also have an iPad on a Shared Data SIM on the same account and it is no longer working since the upgrade. I get error messages saying “Could not activate mobile data network. PDP authentication failure.” I have reset the network settings on my iPad, switched it on and off again and it shows a 3G connection instead of 4G and the error message still comes up. Any suggestions please?

Thanks

 

xxxxx xxxxxxxxx

 

[mod edit: please do not post personal information on the public board. Thanks!]

2 REPLIES 2
Highlighted
by Grand Master
Grand Master

Re: Data SIM issue

@MightyDrumbeat   Your no longer on a shared data plan as EE don’t offer  them any more.  But please try a hard reset on the iPad by holding down the home and power button until you see the Apple logo.  

by
EE Community Support Team

Re: Data SIM issue

Hi @MightyDrumbeat.

 

Welcome to the community.

 

How much data does it say you have on the data SIM in your My EE Account?

 

Jon

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