23-02-2019 07:03 AM - edited 23-02-2019 07:10 AM
Hi I upgraded a year ago and had a difficult time to do so as EE was persistent to remove my data speed cap after several conversations with several employees and a manager I managed to keep my full speed. I have contacted customer service once again and now they say otherwise that I'm on an essential plan which I know for sure I'm not.
How does one proceed?
I don't understand why this is the case but it is frustrating all I want to do is keep my package and get more data.
23-02-2019 07:14 AM
Do you have your original paperwork?
23-02-2019 07:16 AM - edited 23-02-2019 07:16 AM
As i have done it over the phone, I didn't receive any paperwork but managed to get them to send me a text confirming my package before I moved to my new plan.
23-02-2019 07:20 AM
@Shah-Abdullah: What's it call your plan in your MyEE?