by Shah-Abdullah Investigator
Investigator

Customer Service says otherwise

Hi I upgraded a year ago and had a difficult time to do so as EE was persistent to remove my data speed cap after several conversations with several employees and a manager I managed to keep my full speed. I have contacted customer service once again and now they say otherwise that I'm on an essential plan which I know for sure I'm not. 

How does one proceed?

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I don't understand why this is the case but it is frustrating all I want to do is keep my package and get more data.

5 REPLIES 5
by Brilliant Contributor
Brilliant Contributor

Re: Customer Service says otherwise

Do you have your original paperwork?


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Shah-Abdullah Investigator
Investigator

Re: Customer Service says otherwise

As i have done it over the phone, I didn't receive any paperwork but managed to get them to send me a text confirming my package before I moved to my new plan. 

by Grand Master
Grand Master

Re: Customer Service says otherwise

@Shah-Abdullah: What's it call your plan in your MyEE?

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by Shah-Abdullah Investigator
Investigator

Re: Customer Service says otherwise

Screenshot_20190223-072309_My EE.jpg

by
EE Community Support Team

Re: Customer Service says otherwise

Hi @Shah-Abdullah,

 

I've sent you a private message.

 

Thanks Smiley Happy

 

James

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