by Lyd9927
New Member

Contract

Can you leave your contract without penalty if there is a known issue that can’t be fixed within a certain amount of days, as I know with BT that you can leave your contract without penalty if the issue isn’t fixed within 30 days.

2 REPLIES 2
by Grand Master
Grand Master

Re: Contract

Hi @Lyd9927 

 

Yes, if the goods or service is faulty then under the Consumer Rights Act 2015 you can. 

 

Thanks




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by
EE Community Support Team

Re: Contract

Hi @Lyd9927.

 

Welcome to the community.

 

I'd recommend getting in touch with our Customer Care team about this so they can look into your account, and your issue.

 

Jon

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