17-02-2020 04:44 PM
My pay monthly contract ended on 18th Jan 2020. I was told in store that as I was disconnecting and not going to a rolling contract that my sim would automatically go to pay as you go and I could top up on the EE app. Whenever I log in to the app it just says account closed. I do not want to lose my phone number, so what do I do to prevent this? I am abroad and cannot visit an EE store, call EE or do any of the other suggestions until I’m back in the UK in July. I need to know how to check if I’m now pay as you go (no calls to or from my sim will work) and how to top up urgently to prevent losing the number.
17-02-2020 04:56 PM - edited 17-02-2020 05:46 PM
Try texting AL to 150. What does it report exactly?
You don't get told by EE that you are cancelling your contract, you have to request it.
21-02-2020 07:23 AM
@JMWP When you called to cancel your contract did you request to customer services to be move to a pay-as-you-go ? Just cancelling your contract doesn’t move you to a pay-as-you-go and it will close your account you have to request this.