by jasonjohnston
Visitor

Conflicting info from EE

Been on EE max since Sep 16. On my EE app it states EU calls but no mention of USA. EE Facebook and EE twitter and EE forum administrator states I have to call and change to new EE max. Called and they said I don't.

4 REPLIES 4
by Ace Contributor
Ace Contributor

Re: Conflicting info from EE

Welcome to EE @jasonjohnston, where the left hand doesn't know what the right hand is doing.

 

Sadly the twtter team are right, but done nothing to stop the misinformation from the call centres.

 

However, EE are doing some nice deals to move onto the new max plans, like £15.99 for 15GB on a new max plan, which if you ask nicely, they let you move onto mid contract.

 

Search hotukdeals for some interesting offers.

by
EE Employee

Re: Conflicting info from EE

Hi @jasonjohnston and welcome to the community.

 

Please do get back in touch with customer services to get your plan changed, if you need to, please ask to speak to a team leader please do.

 

I have sent a private message to gain some information to feedback to the relevant teams.

 

Many thanks,

 

Lee

 

 

 

 

 

 

by Haydon-Berrow Established Contributor
Established Contributor

Re: Conflicting info from EE


@chistery wrote:

However, EE are doing some nice deals to move onto the new max plans, like £15.99 for 15GB on a new max plan, which if you ask nicely, they let you move onto mid contract.

 

Search hotukdeals for some interesting offers.


Thank you for that. I'm in the last month of "15GB for £15.70" (it was normally £20 but I caught an offer of £15) and I'm looking around. I've had excellent and generous service from EE but when I follow the upgrade link I find the following prices

 

EE 15GB for £22 <https://shop.ee.co.uk/auth/sim-only/upg-pay-monthly-data#>

O2 15GB for ~£17.30 <https://www.o2.co.uk/shop/my-offers/mobile-broadband>

Three 20GB for £15 <http://store.three.co.uk/view/searchTariff?deviceType=SIM_ONLY_MBB>*

 

It hadn't occured to me to ring them and ask for something better; the EE Max offer seems to match my present data-only contract and more.

 

*The Three offer seems too good to be true but it can be found by follwing the 'data sims' link from <http://www.three.co.uk/Store/Mobile_Broadband>

 

 

by Ace Contributor
Ace Contributor

Re: Conflicting info from EE

@Haydon-Berrow If you are at the end of your contract, you can ask for your PAC and generally you get some decent retention deals a few days later when they call you back and try to persuade you to stay, but the deals posted on hotukdeals seem fairly easy to get if you ask for them. Let us know what you get offered!

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