by Degrey
Explorer

Complaints

Can anyone help, I am really stuggling with EE.

I logged a complaint on 23rd August 2018, the lady who is meant to be dealing with it never returns my calls or replies to my emails, I have never actually spoken to her. Everytime I call EE they tell me that only she can deal with it. I'm at my wits end as to where to go next?! I have requested a deadlock letter on 3 occassions to move this to an alternative dispute resolution scheme but again I've had no response!!

HELP!

 

4 REPLIES 4
by Grand Master
Grand Master

Re: Complaints

It's now nearly 8 weeks when you can take it to ADR w/out a deadlock letter.

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by
EE Community Support Team

Re: Complaints

Good Evening @Degrey

 

Thanks for coming here for help.

 

I would like to help you get this looked into.

 

I have sent you a private message to get some details now.

 

Leanne.

by Degrey
Explorer

Re: Complaints

Thanks for your help

by
EE Community Support Team

Re: Complaints

Hi @Degrey

 

If you would like us to get this looked into, please reply to my private message I have sent you.

 

Leanne.

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