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Changing to a sim only plan

I’m due to upgrade on 4th May 2020. I am currently self isolating for 12 weeks so I’m not able to get in to a store to do this. Can I defer the upgrade until I’m able to leave the house? Or can I do it online? I also wondered how I can change to a sim only plan but keep my same phone and number 

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Re: Changing to a sim only plan

@Charlotte881   You can upgrade online if you choose to do so.  You’ll keep your number if do you upgrade and you can choose a sim only plan if that’s what you want. 


A upgrade is your choice and while you will get a cheaper deal on a sim only you don’t have to upgrade if you don’t want to.  Your contract will change to a 30 day rolling contract at the minimum term of your current contract.  

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by Grand Master
Grand Master
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Re: Changing to a sim only plan

@Charlotte881   You can upgrade online if you choose to do so.  You’ll keep your number if do you upgrade and you can choose a sim only plan if that’s what you want. 


A upgrade is your choice and while you will get a cheaper deal on a sim only you don’t have to upgrade if you don’t want to.  Your contract will change to a 30 day rolling contract at the minimum term of your current contract.  

View solution in original post

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