11-01-2017 11:21 AM - edited 11-05-2017 11:35 AM
From time to time we get a lot of questions in the Community about changing a price plan, so I’m going to try and break this down for you all.
When you join or upgrade on pay monthly, you’ll choose the plan that you wish to be on for the term of your contract. However we know your usage and circumstances may change.
Below we will discuss exactly what EE can do for you.
If you wish to move from one plan to another during your contract, we call this an ‘in life plan change’. However, there are rules in place to limit how you can move between plans.
Yes you can, However there are some ground rules.
You can do that by checking your MY EE account.
Downward moves are not allowed at any point during your contracted term – you cannot move below the price plan you initially signed up to. Please see section 2.2.7 of the EE Monthly terms of service.
However, we know that some of you do move up plans in-life e.g. to get increased allowances, so we do have some rules if you want to move back down.
The following options are:
I hope this helps to make things a little clearer on this subject, any questions just shout.
26-01-2017 12:48 PM
Thanks for this information. I'm currently not working so don't know how i'm going to afford this every month (i'm on the £44.99 per month 24 month iphone contract which ends Oct 2017). I was hoping to stay a customer; just greatly reduce the tariff. Its a shame you don't have any allowances for people who have lost their jobs.
26-01-2017 01:40 PM
Thank you for posting and joining community
I'm genuinely sorry to hear about your circumstances, Iv'e been there myself before with a job.
Here is some information to hopefully help you.
If you’re having difficulties paying your bill or If you’re having trouble paying your invoices please don’t cancel your Direct Debit or fail to make a payment.
Doing this could seriously impact your credit file and affect your chances of obtaining credit in the future.
We have a specialist collections team who can discuss your options and minimise the risk to your credit file.
If you find yourself in this situation please contact EE and speak to our collections team.
Please get in touch with them and best of luck with everything.
26-01-2017 01:54 PM
16-05-2017 09:49 PM
T-Mobile used to allow you to change your monthly allowance every which way. The merger with Orange oversaw a terrible drop in customer service standards and I haven't had a reasonable encounter with you since.
I'm glad that you no longer supply/I no longer need unlimited data, only thing that kept me tied in for best part of a decade. 6 weeks left!
Apologies for the rant!