11-01-2017 11:21 AM - edited 11-05-2017 11:35 AM
From time to time we get a lot of questions in the Community about changing a price plan, so I’m going to try and break this down for you all.
When you join or upgrade on pay monthly, you’ll choose the plan that you wish to be on for the term of your contract. However we know your usage and circumstances may change.
Below we will discuss exactly what EE can do for you.
If you wish to move from one plan to another during your contract, we call this an ‘in life plan change’. However, there are rules in place to limit how you can move between plans.
Yes you can, However there are some ground rules.
You can do that by checking your MY EE account.
Downward moves are not allowed at any point during your contracted term – you cannot move below the price plan you initially signed up to. Please see section 2.2.7 of the EE Monthly terms of service.
However, we know that some of you do move up plans in-life e.g. to get increased allowances, so we do have some rules if you want to move back down.
The following options are:
I hope this helps to make things a little clearer on this subject, any questions just shout.
26-01-2017 12:48 PM
Thanks for this information. I'm currently not working so don't know how i'm going to afford this every month (i'm on the £44.99 per month 24 month iphone contract which ends Oct 2017). I was hoping to stay a customer; just greatly reduce the tariff. Its a shame you don't have any allowances for people who have lost their jobs.
26-01-2017 01:40 PM
Thank you for posting and joining community
I'm genuinely sorry to hear about your circumstances, Iv'e been there myself before with a job.
Here is some information to hopefully help you.
If you’re having difficulties paying your bill or If you’re having trouble paying your invoices please don’t cancel your Direct Debit or fail to make a payment.
Doing this could seriously impact your credit file and affect your chances of obtaining credit in the future.
We have a specialist collections team who can discuss your options and minimise the risk to your credit file.
If you find yourself in this situation please contact EE and speak to our collections team.
Please get in touch with them and best of luck with everything.
26-01-2017 01:54 PM
16-05-2017 09:49 PM
T-Mobile used to allow you to change your monthly allowance every which way. The merger with Orange oversaw a terrible drop in customer service standards and I haven't had a reasonable encounter with you since.
I'm glad that you no longer supply/I no longer need unlimited data, only thing that kept me tied in for best part of a decade. 6 weeks left!
Apologies for the rant!
a month ago
hi I was wondering if I could change my Price plan by adding more Internet to my plan I haven't got a lot and I keep goin over all the time nd really can't afford it
a month ago
@JangoWarne You can only increase your tariff and you need to call customer services to do this. You can once you get halfway in to your tariff take it back to the price point you took out.
4 weeks ago
@Richard_C Please i need some information regarding Retail Price Index (RPI).
If i did change my price plan in middle of April then is that still i need to pay Retail Price Index (RPI) on my new price plan that increase in March 2017.
4 weeks ago
@Richard_C I had look on that and seen this
What happens if I upgrade to another plan?
If you upgrade onto a new plan from 1st March 2017, this price increase will be applicable on your current plan until the date when you upgrade to the new plan. Your new plan price will increase in March 2018.
is that mean if i upgrade or change my price plan after 1st of March then RPI will be add in March 2018 is that correct?
2 weeks ago
I think that it's pretty pointless if you can't move to below your inital contact price plan, what happens if you can't afford it??? Get into Debt with EE???
I'm in the second half of my contract now, but if I can't go below £34.99 per month, as I feel that it too expensive and there are other providers out their that give you pretty much the same as EE but for less. I will be leaving in September.
2 weeks ago - last edited 2 weeks ago
Thank you for posting
As a responsible provider, we understand your circumstances can change, whether it’s because of ill health, an employment change or a number of other reasons.
If you find yourself struggling to pay your bill, we’ll support you and discuss other ways for you to pay should you encounter any financial difficulty.
We’ll ask you some questions about your situation and try to find a way to manage your bill that’s affordable, which could help you retain the availability of your service and give you one less thing to worry about.
This information and more can be found in our Unable to pay bill help and support pages.
I hope you do not leave and continue to be a valued customer of EE.