05-09-2017 07:27 AM
I changed my address for my EE account online at the end of July but I am due for an upgrade now. However after speaking to somone at EE customer service last night, they told me you now cannot upgrade for 3 months because of possible fraud. So I am stuck with an old phone paying full price and I cannot upgrade until 31st October!
Is there nothing that can be done about this even if I went into a store with proof of address / ID?
05-09-2017 07:40 AM
If you go into store you should be OK. Take proof of your new address etc.
05-09-2017 10:42 AM
I think I changed my address in September 2015 and then I changed it again on 31st July this year, so it was over 30 days ago since I last changed it.
Just frustrated if I cannot upgrade as my contract expires in about 10 days, so surely EE would rather I upgrade or I could end up leaving and joining another network.
Hoping that wont be the case though, thanks.