by Maddy1 Investigator
Investigator

Cant get nhs code to work for additional sim, tried live chat ?

 
8 REPLIES 8
by
EE Employee

Re: Cant get nhs code to work for additional sim, tried live chat ?

Hi @Maddy1 and welcome to the Community.

 

So I can try and assist are you going to the online shop via  Health Care Discounts or EE Perk and entering your code at the checkout?

 

Many thanks,

 

Lee

by Maddy1 Investigator
Investigator

Re: Cant get nhs code to work for additional sim, tried live chat ?

I have tried both ways it does have option for voucher code but when I copy it in nothing happens, I am an existing customer so went to addition sim plans, tried all and voucher didn't work, also tried just a sim outright(not for existing customers) still did not work

by
EE Employee

Re: Cant get nhs code to work for additional sim, tried live chat ?

Hi @Maddy1

 

Have you tried to manually type in the code instead of copy and paste?

 

Have you used all your 5 codes?

 

Many thanks,

 

Lee

by Maddy1 Investigator
Investigator

Re: Cant get nhs code to work for additional sim, tried live chat ?

I have tried manually then came out and tried copy and paste, I've only just upgraded so only used the code once for my own monthly plan

by
EE Employee

Re: Cant get nhs code to work for additional sim, tried live chat ?

Hi @Maddy1

 

I have dropped you a PM to assist.

 

Many thanks,

 

Lee

by Maddy1 Investigator
Investigator

Re: Cant get nhs code to work for additional sim, tried live chat ?

Hi I still haven't heard from anyone to help assist 

thank you

 

by Grand Master
Grand Master

Re: Cant get nhs code to work for additional sim, tried live chat ?

@Maddy1  Have you looked at your Private Messages as you was sent one from @Lee_H 

by
EE Community Support Team

Re: Cant get nhs code to work for additional sim, tried live chat ?

Hi @Maddy1

 

As soon as @Lee_H hears back from the team we will get in touch.

 

Thank you for your patience.

 

Richard

 

🙂

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.