by Hintofyellow Contributor

Cancelling phone contract within 14 days

Just signed up for new contract Still within 14 days i was previously on sim only monthly and upgraded early . My new iphone 11 pro is faulty i cannot get a signal/ only gets E  on the device my old device iphone 8 has no issues the sim is fine full 4G . 
basically I want to end this contract 

will i be charged?

will i go back to previous sim only plan that i was on ? 
Will i lose my number ?

I have many question but hopefully someone  has all the info i need thanks .  


by Grand Master
Grand Master

Re: Cancelling phone contract within 14 days

Hi @Hintofyellow 


You only have 14 days if you purchased online or over the phone. You say the device is faulty but have you made sure data and 4G/LTE are active?


If you upgraded then you will revert to your old plan if you cancel your upgrade. 





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by Grand Master
Grand Master

Re: Cancelling phone contract within 14 days

If you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return. However if it is faulty you can reject it anyway.


You'll revert yo your old no. & plan.

If you think I helped please feel free to hit the "Thumbs Up" button below.

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by Hintofyellow Contributor

Re: Cancelling phone contract within 14 days

Ok thanks  all is  active as you mentioned  im currently using my sim in my Iphone 8 now no choice but to and no issue all is working fine  the phone is definetly  faulty checked setting all same as my current setup. 

by Brilliant Contributor
Brilliant Contributor

Re: Cancelling phone contract within 14 days

@Hintofyellow , If phone is faulty, then EE should be able to replace it for you, as it should give you the same signal as your old phone, so worth asking about this, if you want to have the new I-phone.

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