by Jainey1
Visitor

Cancelling contract after upgrade ??

Hi I've just upgraded and agreed to a good as new deal - it's scratched so I'm returning it. Does anyone know if I end up cancelling contact will it be 14d given it's a new contract (upgrade) or the 30days ??

thanks 

 

2 REPLIES 2
by Grand Master
Grand Master

Re: Cancelling contract after upgrade ??

Hi,

 

Assuming EE accept the phone back and its returned within 14 days, then yes your contract will revert back to your old plan,  and you can upgrade again.

 

It will likely take up to 14 days to revert. 

 

Thanks 




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by
EE Community Support Team

Re: Cancelling contract after upgrade ??

Hi @Jainey1

 

Thanks for stopping by community 🙂

 

Here is some information from our Good as new help and support pages.

 

Do I get a warranty?

 

Yes! You still get a 12 months manufacturer’s warranty.

 

You’re also entitled to our 14 day return policy in case you change your mind.

 

More information on that is here in our Return a product within 14 days help and support pages.

 

@Northerner is right and I would have a chat with customer services and they can support you.

 

Let us know what happens.

 

Richard

 

🙂

 

 

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