04-10-2017 06:05 PM
Hi I've just upgraded and agreed to a good as new deal - it's scratched so I'm returning it. Does anyone know if I end up cancelling contact will it be 14d given it's a new contract (upgrade) or the 30days ??
04-10-2017 06:25 PM
Assuming EE accept the phone back and its returned within 14 days, then yes your contract will revert back to your old plan, and you can upgrade again.
It will likely take up to 14 days to revert.
04-10-2017 07:38 PM
Thanks for stopping by community 🙂
Here is some information from our Good as new help and support pages.
Do I get a warranty?
Yes! You still get a 12 months manufacturer’s warranty.
You’re also entitled to our 14 day return policy in case you change your mind.
More information on that is here in our Return a product within 14 days help and support pages.
Let us know what happens.