04-01-2017 08:43 AM
I cancelled my ee business contract and was told by the call handler, that my phone will revert to pay as you go on 22nd Jan. On the my ee app and on my account it doesn't show that I have cancelled. Why is this not showing on my account. I was also told I will not need a new sim as she said it will change over automatically. is this right or do I need to phone again.
04-01-2017 09:23 AM
Good Morning @Ljmm1967
Thanks for coming to the Community!
It won't show the account as cancelled in your My EE as it's still an active account.
It's correct that you don't need a new SIM.
Once it's transferred over to Pay as you go on the 22nd, you'll then be able to re-set up your My EE as a Pay as you go account.
Hope this helps, if you need anything else just let us know!
Thanks - Karen.
04-01-2017 03:11 PM
Text AL to 150 & see if it says you have any PAYG credit & allowances.