by zanielle
New Member

Cancel my pay monthly after moving abroad

Hi

How do I go about cancelling my payg account as I have moved abroad and have a new phone now - online advice is go in a store / call them - any other way?

2 REPLIES 2
by Ace Contributor
Ace Contributor

Re: Cancel my pay monthly after moving abroad

Hello @zanielle you do not need to do anything to cancel a PAYG account. After 6 months of inactivity it will automatically be disconnected and enter the hibernation state:

 

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-hibernation-and-how-can-I-stop-it/...

by
EE Community Support Team

Re: Cancel my pay monthly after moving abroad

Hi @zanielle,

 

Welcome to the EE Community.

 

That's great advice from @tm90.

 

If you no longer use the SIM, it will automatically be disconnected.

 

Thanks

 

James

 

 

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