by AshleyMarc Investigator
Investigator

Can you add my NHS discount to my account

 
5 REPLIES 5
by
EE Employee

Re: Can you add my NHS discount to my account

Good evening @AshleyMarc

 

Welcome to the Community! Smiley Happy

 

The discounts for NHS need to be added at point of sale or upgrade, they can't be added at a later date.

 

Have you just joined us or is it an upgrade?

 

Thanks - Karen. Smiley Happy

by AshleyMarc Investigator
Investigator

Re: Can you add my NHS discount to my account

It was an upgrade, I asked for the NHS discount and the staff member said 'we stopped doing that a long time ago' whilst laughing. Since that I have found out you do in fact still do it so I feel I have been lied to in order to gain more money from me.

Sent from my iPad
by
EE Employee

Re: Can you add my NHS discount to my account

Hi @AshleyMarc

 

Really sorry to hear this.

 

You would need to take it up with the store, NHS discounts are not available through the stores.

 

They are only available online.

 

Thanks - Karen. Smiley Happy

by AshleyMarc Investigator
Investigator

Re: Can you add my NHS discount to my account

If I was told this I would have gone and ordered online to gain the discount but the fact I was lied to and informed you didn't do them at all was why I proceeded with the purchase.

You can understand my frustration as I am now paying more than I need to due to an EE member of staffs false information

So are you telling me there is no way to resolve this issue and I need to spend the 24 months being ripped off?

Sent from my iPad

Sent from my iPad
by
EE Community Support Team

Re: Can you add my NHS discount to my account

Hello there @AshleyMarc.

 

I am sorry they have informed you of this.

 

The Community is a public forum with no account access.

 

As Karen has advised this would need to be taken up with the store.

 

Thanks very much.

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