by GreyHan
Visitor

Can i change my yearly plan ?

I've got a yearly contract from Cardiff city EE center and my contract is 20gb per months for 16 pounds. But actually i only use less than 5 gb every month and i thought they gave me a distributor's discount (20gb is normally 20 pounds) but it was student discount. Is it possible they didn't tell me and even asked me to show my student card then just applied student discount? Can i downgrade my plan or cancel it? 

1 SOLUTION

Accepted Solutions
by Ace Contributor
Ace Contributor
Solution

Re: Can i change my yearly plan ?

Hi @GreyHan 

 

Welcome to the EE Community,

 

as you got the contract from a EE store you are unable to cancel it as there is no cooling off period and you are unable to lower the plan during the 12 month term.

 

you can however upgrade to a 24 month contract with a handset from month 6.

 

Thanks,

 

David.

View solution in original post

1 REPLY 1
by Ace Contributor
Ace Contributor
Solution

Re: Can i change my yearly plan ?

Hi @GreyHan 

 

Welcome to the EE Community,

 

as you got the contract from a EE store you are unable to cancel it as there is no cooling off period and you are unable to lower the plan during the 12 month term.

 

you can however upgrade to a 24 month contract with a handset from month 6.

 

Thanks,

 

David.

View solution in original post

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