by mrsTug
Visitor

Can i Upgrade before my official upgrade date?

Hi,

 

I really need to upgrade to a better phone. I am due an upgrade on 7th of November, does anyone know if it is possible and if it is, how much it would cost?

 

Thanks

1 SOLUTION

Accepted Solutions
by Profile closed
Not applicable
Solution

Re: Can i Upgrade before my official upgrade date?

Hello @mrsTug yes you can upgrade early but there is a charge for doing so (pay off remainder of contract). Customer service on 150 from an EE phone or 07953 966 250 from any other have access to accounts and can discuss any options available to you. If it is an EE personal pay monthly account you can also access Live Chat:

 

https://community.ee.co.uk/t5/Pay-monthly/EE-Live-Chat-ways-to-chat-online/td-p/527811

 

🙂

3 REPLIES 3
by Profile closed
Not applicable
Solution

Re: Can i Upgrade before my official upgrade date?

Hello @mrsTug yes you can upgrade early but there is a charge for doing so (pay off remainder of contract). Customer service on 150 from an EE phone or 07953 966 250 from any other have access to accounts and can discuss any options available to you. If it is an EE personal pay monthly account you can also access Live Chat:

 

https://community.ee.co.uk/t5/Pay-monthly/EE-Live-Chat-ways-to-chat-online/td-p/527811

 

🙂

by Grand Master
Grand Master

Re: Can i Upgrade before my official upgrade date?

Cost of cancelling or upgrading early will be Monthly Fee x Months Remaining, pro-rata to the nearest whole day, of contract term - VAT (16.7%). VAT is not due on termination fees.

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by
EE Community Support Team

Re: Can i Upgrade before my official upgrade date?

Hi @mrsTug,

 

Thanks for joining the EE Community.

 

That's great advice from @Profile closed and @XRaySpeX.

 

Please get in touch with customer services and the upgrades team will be happy to help.

 

Don't forget you can also recycle your old phone to help with any cost to upgrade.

 

Hope this helps.

 

James

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