by cjclawson95
Explorer

Can I upgrade to a online shop price?

I can now upgrade from End of May (actual contract end July), however the deals you give me via EE upgrade are more expensive than the actual EE shop ones. Can I upgrade to one of those?

 

Or do I have to cancel this current contract?

1 SOLUTION

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Re: Can I upgrade to a online shop price?

Hello @cjclawson95 yes you can upgrade to any of the deals shown online in the shop. If it does not let you do it online when logged in through MY EE customer service/Live Chat can process the upgrade for you:

 

https://community.ee.co.uk/t5/Pay-monthly/EE-Live-Chat-ways-to-chat-online/m-p/527811

 

🙂

3 REPLIES 3
by Profile closed
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Solution

Re: Can I upgrade to a online shop price?

Hello @cjclawson95 yes you can upgrade to any of the deals shown online in the shop. If it does not let you do it online when logged in through MY EE customer service/Live Chat can process the upgrade for you:

 

https://community.ee.co.uk/t5/Pay-monthly/EE-Live-Chat-ways-to-chat-online/m-p/527811

 

🙂

by
EE Employee

Re: Can I upgrade to a online shop price?

Hi @cjclawson95

 

Offers on the EE Shop are for new connections.

 

You can also contact customer services and speak to upgrades.

 

They would be able to go through all available offers.

 

Thanks - Karen. Smiley Happy

by Profile closed
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Re: Can I upgrade to a online shop price?

You are always better off ringing EE when upgrading, as upgrades have access to more plans and they have more flexibility with special offers compared to what you see online.

 

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