13-08-2019 06:53 PM
If you are in your upgrade period you can downgrade to a cheaper tariff.
If you are not able to upgrade yet and still within your minimum term contract then you can't lower your tariff without cancelling the current contract.
14-08-2019 08:18 AM
Welcome to the community.
Do you know if you're eligible to upgrade?
You can text UP to 150 to find out your upgrade date 🙂