by xchloe Investigator
Investigator

Can I upgrade if I have previously missed payments?

I have come to the end of my 24monh contract and am now due an upgrade. However about 3-4 months ago due to financial cirmcumstances I ended up missing some

payments which led to a collection agency being involved. I paid the bill off straight away and have not missed a payment since (or before this) Will I still be able to upgrade? Sometimes my app says I am

eligible sometimes it says I am

not. 

6 REPLIES 6
by Grand Master
Grand Master

Re: Can I upgrade if I have previously missed payments?

by xchloe Investigator
Investigator

Re: Can I upgrade if I have previously missed payments?

I have done this and it says I am, however one the app it says they can not offer me an upgrade at the moment😕 

by Grand Master
Grand Master

Re: Can I upgrade if I have previously missed payments?

@xchloe  I recommend that you call customer services to see what they say.  

by
EE Employee

Re: Can I upgrade if I have previously missed payments?

Hi @xchloe and welcome to the community.

 

Please do let us know what customer services advice when you call/

 

Many thanks,

 

Lee

by xchloe Investigator
Investigator

Re: Can I upgrade if I have previously missed payments?

Hi Guys

 

Thanka for the advice.

 

I spoke to customer services today who advised me that once this happens, it can take 3-6 months of on time payments to push my account status back up. He did advise to call every month once payment has been paid to see when I can upgrade. It's coming up to my 3rd payment so hoping it won't be too much longer now 🙂

by
EE Employee

Re: Can I upgrade if I have previously missed payments?

Do let us know how you get on @xchloe

 

Many thanks,

 

Lee

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