by Barbie30
Visitor

Can I keep my number if I change from contract to PAYG

I want to change to PAYG from a contract. I believe my contract runs out in March. Am I able to keep my number? Thanks 

Michelle

4 REPLIES 4
by Brilliant Contributor
Brilliant Contributor

Re: Can I keep my number if I change from contract to PAYG

Yes all you need to do is give your 30 days notice and say you want to convert to PAYG.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
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by
EE Community Support Team

Re: Can I keep my number if I change from contract to PAYG

Hi @Barbie30,

 

Welcome to the EE Community.

 

That's a great answer from @BrendonH, our disconnections team will be able to switch you to pay as you go with the same number.

 

Just let them know when you get in touch to give your 30 days notice.

 

Thanks

 

James

by securespark
New Member

Re: Can I keep my number if I change from contract to PAYG

I would just like to say that, when I was with Orange I had a contract. Soon after completing the contract, I realised that PAYG would suffice. I rang OCS and asked if I could swap to PAYG. I was asked why. When I told the lady I did not want to say why, her response was: "Unless you tell me why, I will not swap you to PAYG."

 

I was also unable to port my number to my next mobile provider too.

 

This is why I am no longer a customer of Orange/ EE and why I never will be again.

by
EE Community Support Team

Re: Can I keep my number if I change from contract to PAYG

Hi there @securespark

 

Thanks for coming to the community. 

 

I am very sorry to hear this happened, as previously mentioned by @James_B a notice is required and the number can be switched to EE pay as you go. 

 

Do you know the reason behind you not being able to port your number?

 

Katie 🙂

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