by Gaynor3
Visitor

Can I get an extension on my phone bill

Can I get an extension on paying bill and can phone be put back on

2 REPLIES 2
by Grand Master
Grand Master

Re: Can I get an extension on my phone bill

@Gaynor3  If your phone has been cut off for none payment it will not be enabled again until you pay what you owe as that is why it was cut off.    If you've agreed to pay by a set date and now can not make that payment you’ll need to call customer services about this as EE will be expecting you to make that payment.  If you e not careful and do not call customer services about this you could find that EE will hand your account over to a debit collector and you will owe them instead for the whole remainder of the contract and any charges they might add.    

by
EE Community Team

Re: Can I get an extension on my phone bill

Hi @Gaynor3,

 

Welcome to the community 🙂

 

If you’re struggling to pay your bill, we’ll support you and discuss other ways for you to pay. 

 

If you have access to another line, you can call +44 (0) 7953 966 250  from any phone.

 

If there is any other support or advice you need please come back to the community any time 🙂

 

Alex

 

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