23-01-2018 02:40 PM
I would like to see itemised records of incoming and outgoing calls for my phone, how far back can I request these and how do I request these?
23-01-2018 03:15 PM - edited 23-01-2018 03:16 PM
Have you paid for itemised billing? If not, your bill will only include out-of-allowance chargeable items.
You could order itemised billing for £2 / month but it would only be on future bills.
23-01-2018 03:27 PM
23-01-2018 03:52 PM
23-01-2018 03:56 PM - edited 23-01-2018 03:58 PM
General requests for the above information cannot be actioned.
If these details are required for a court of law, please advise your solicitor to place a request in writing to the following address
Customer Data Disclosures Team
1 Trident Place
Hatfield Business Park
Hope this helps,
22-08-2019 12:09 PM
I too have been struggling to get EE to release an itemised list of all incoming and outgoing calls including durations from my personal mobile from previous years. I require them as evidence in a medical negligence case. However today i was given the link below and told i would be provided with such records if i submit the online form.
Is this correct or have i been given poor information?
If this is not correct, under what legislation are EE able to with hold such information held on me that allows them to breach GDPR law?
Having spoken to solicitors they believe they would only issue such a request if i were deceased.
22-08-2019 02:48 PM
The page you have linked to is an official EE help page, so you've been directed to the right place.
Although we can't specify the information that is available, if you complete the form the team will get back to you and let you know what they can and can't provide you with.