23-11-2017 10:42 PM
Not if it's a 12 month contract. Cost of cancelling or upgrading early will be Monthly Fee x Months Remaining, pro-rata to the nearest whole day, of contract term - VAT (16.7%). VAT is not due on termination fees.
23-11-2017 10:52 PM
No, you may only change to a more expensive one.
If you are having trouble paying your bill you need to discuss with CS what can be done.
24-11-2017 09:53 AM
Thanks for coming to community to see us 🙂
I thought you may want to have a quick look at our I want to change my EE price plan - what do I need to do? support article.
I draw your attention to this section.
Can I lower my price plan?
You are only able to lower your price plan during your contract with EE if you have previously increased your plan and would now like to move back down to your original plan.
If you have increased your plan for extra allowances and would now like a cheaper price plan you will have the following options: