by Pamela_m91
Visitor

Can I down grade my contract?

I got a new phone bought for me as a Christmas present. Is there a way i can downgrade my contract so I'm not paying as much for something I'm not using?

2 REPLIES 2
by Ace Contributor
Ace Contributor

Re: Can I down grade my contract?

Hello @Pamela_m91 are you still in contract?

by
EE Community Support Team

Re: Can I down grade my contract?

Hi @Pamela_m91

 

Welcome to the community. 

 

What a lovely Christmas present. 🙂

 

If you're still in contract, you are only able to lower your price plan with EE if you have previously increased your plan and would now like to move back down to your original plan.  

 

If you have increased your plan for extra allowances and would now like a cheaper price plan you will have the following options:

 

  • You can only move down price plans if you are in the second half of your contract and have increased your plan previously and this can be no lower than your original price plan.

 

  • You can only request to move down once in the second half of your contract so please be sure that the new plan will suit your needs for the remainder of your contract length.

 

  • The data allowance must be less than your current plan.

 

For more information about price plan change rules, please check out our 

I want to change my EE price plan - what do I need to do? support article.

 

If you are out of contract, I recommend taking a look at our SIM only plans. 🙂

 

Hope this helps

 

Chris 🙂

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.