by Wagsteek20 Established Contributor
Established Contributor

Can I change my phone?

Hi folks, 

 Ive recently upgraded my contract (end of July), but the phone ive chosen isnt what I expected it to be. Can I change it or am I stuck with it for the duration? 

11 REPLIES 11
by Expert Contributor
Expert Contributor

Re: Can I change my phone?

@Wagsteek20 if contract phone was ordered online or over phone you have 14 day cooling off period. If ordered in store there is no cool off. 

Unfortunately you are stuck with hand set. After 6 months you can pay to get out of contract but you will have to pay for remaining contract. Hope this makes sense. 

by Wagsteek20 Established Contributor
Established Contributor

Re: Can I change my phone?

@Rogersdave771, yes this makes sense. After 6 months I can pay off the rest of the contract, and start a-fresh or go elsewhere. 

 

by Grand Master
Grand Master

Re: Can I change my phone?

@Wagsteek20  @Rogersdave771  You don’t need to wait 6 months to pay it off to get out of a contract. 

 

You will however have to pay the whole of the contract minus vat at 16.9%.  

by Wagsteek20 Established Contributor
Established Contributor

Re: Can I change my phone?

@Chris_B

Thanks for this. If im stuck with the phone for the duration, ill just have to deal with it. Its a lot of money to pay at once. And ill just remember to get a sim only next time.

by Expert Contributor
Expert Contributor

Re: Can I change my phone?

@Wagsteek20 what handset is it that you are using? 

You could buy a pay as you go handset, on EE, which will probably be cheaper than paying to get out of contract,  that you like and put the sim in it then keep paying for contract. 

by Wagsteek20 Established Contributor
Established Contributor

Re: Can I change my phone?

@Rogersdave771

Im currently using a Sony Xperia xz premium. 

 

I still have my old handset, galaxy s7 edge. 

by
EE Employee

Re: Can I change my phone?

Hi @Wagsteek20 and welcome to the community.

 

What is it that is putting you off the device?

 

Many thanks,

 

Lee

by Wagsteek20 Established Contributor
Established Contributor

Re: Can I change my phone?

Hi @Lee_H

 

Its just silly things, like I miss phone calls when outdoors as its not as loud as my previous phone, getting used to the different functions, when its in my pocket the emergency dialer comes on after a notification. 

 

I think its just teething problems, but I just wondered if there was any way of changing the phone for a different one. But reading the other community posts, it wont happen

by
EE Employee

Re: Can I change my phone?

Hi @Wagsteek20

 

I understand your pain, as I moved from apple to android 🙂

 

unfortunately, you would be unable to exchange the device.

 

It may take time to get used to the workings, it did for me.

 

Many thanks,

 

Lee

by Wagsteek20 Established Contributor
Established Contributor

Re: Can I change my phone?

Yeah @Lee_H, I thought that was the case, ill just get a sim only next time

 

Thanks

by
EE Employee

Re: Can I change my phone?

No problems, let me know how you get on with the phone.

 

Many thanks,

 

Lee

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