by Kimmy89
Visitor

Can I cancel my upgrade in a certain amount of time?

Help! I had a discount on my account so decided to choose an upgrade that was a little more than I wanted to pay. Thought it would’ve kept my discount code but it’s been removed so my bill is a stupid amount now. Does anyone know if you have a cooling off period with an upgrade where I can say “no I don’t want to upgrade to that phone/plan anymore”

thanks

2 REPLIES 2
by Grand Master
Grand Master

Re: Can I cancel my upgrade in a certain amount of time?

Hi @Kimmy89 

 

You have 14 days from the say you received the handset, if you purchased online or over the phone to cancel your upgrade.

 

Thanks




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by
EE Community Support Team

Re: Can I cancel my upgrade in a certain amount of time?

Hi @Kimmy89,

 

Welcome to the EE Community. 🙂

 

As @Northerner said, you may be able to cancel your upgrade if you've had it less than 14 days.

 

Please see How do I cancel a contract within 14 days? for more information.

 

Hope this helps.

 

James

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