03-02-2017 02:57 AM
Dear EE team.
I am living abroad and my monthly sim card plan with EE is finishing somewhere in this month ( Febuary 2017 ) I do not wish to carry on with my number so please can you cancel my contract online for me as Im abroad it will cost too much to phone you guys.
Thank you for your help
Solved! See the answer below or view the solution in context.
13-02-2017 04:03 PM
03-02-2017 03:22 AM
This user discussion group can have no access to your account. You need to phone or write EE giving 30 days notice.
03-02-2017 03:50 AM
Yes phone from abroad is very expensive...I phoned 3 times and my issue haven't been solved because you just keep passing me on and on and on and there's no one seem to be able to press a cancel button for me until my credit is runs out.
03-02-2017 04:35 AM
Use Freephone number in my signature over Skypje for free.
03-02-2017 12:39 PM
When calling if you choose option 1 then 4
"I'm sorry but that's not on my list".
03-02-2017 01:41 PM
@Karen_C: I know what you are saying but dialling 1 then 4 results in the response from the IVR of "I'm sorry but that's not on my list".
03-02-2017 01:45 PM
@XRaySpeX it works for me the number 1 is it's about your mobile phone then once you press 4 it goes to the upgrades or leaving us menu where you need to press 2
03-02-2017 02:04 PM
Ah, @Damienw1, maybe you are phoning 150? I'm not but the EE landline nos. I didn't think the OP would be dialling 150 from abroad.
03-02-2017 02:06 PM
03-02-2017 02:15 PM
@Damienw1: Can you try the landline nos & see if you can get the same route?
On a slightly diff subject, my findings is that you can't get thro' the EE IVR w/out keying in a valid mobile no. but you can on the Orange IVR.
03-02-2017 02:18 PM
@XRaySpeX Ok so I've just tried both the 0207 and the 0800 number from my EE mobile and they both go through exactly the same as 150 with the same options is that what you meant or did you mean from a landline?
03-02-2017 02:24 PM
@XRaySpeX I've just tried the 0800 number from my landline and once I put in my mobile number the choices are then the same 1 for about mobile phone and 4 for upgrades,leaving etc
03-02-2017 03:21 PM - edited 03-02-2017 03:25 PM
@Damienw1: To clarify what I meant: After you 1st select 1 for mobile, you are then offered only 3 choices, not 4, "1 for EE, 2 for Orange, 3 for T-M" There is no '4' & even if you key '4' you get the msg I'm on about. It never got as far as asking for a mobile no. I'm solely on about the sequence "1-4-2", not further down the line.
I don't think it matters whether you call from mobile or landline, but I suppose it might do. There is no reason why it should.
03-02-2017 03:59 PM - edited 03-02-2017 03:59 PM
@XRaySpeX Yes you are right there in that you have to select brand first. Although I would have thought that would be obvious
03-02-2017 04:09 PM
@Damienw1: It might be obvious to you but I'm literally following @Karen_C's instructions to "choose option 1 then 4 then 2". Maybe she means "choose option 1 then 1 (for EE) then mobile no. then 1 then 4 then 2"? A horse of a diff colour !
13-02-2017 04:03 PM