by Sammyt81 Investigator
Investigator

Can I cancel a contract within 14 days

 
1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: I got it form in store. I wanted a bigger phone so got the 7 pulse now it to

@Sammyt81 : You cannot cancel it just for change of mind when you bought it in store. They have no cooling-off period; that's only for orders by phone or online.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
7 REPLIES 7
by Sammyt81 Investigator
Investigator

I got a new contract yesterday I’m not getting on with the phone can I cancel it

 
by Ace Contributor
Ace Contributor

Re: Can I cancel a contract within 14 days

Hi @Sammyt81  The answer is it depends where you bought it. Have a read of this.

 

Can I ask why you want to cancel?

by Sammyt81 Investigator
Investigator

Re: Can I cancel a contract within 14 days

 
by Ace Contributor
Ace Contributor

Re: I got a new contract yesterday I’m not getting on with the phone can I cance

Hi @Sammyt81  I answered your post in your other thread, here.

by Sammyt81 Investigator
Investigator

I got it form in store. I wanted a bigger phone so got the 7 pulse now it to big

 
by Grand Master
Grand Master
Solution

Re: I got it form in store. I wanted a bigger phone so got the 7 pulse now it to

@Sammyt81 : You cannot cancel it just for change of mind when you bought it in store. They have no cooling-off period; that's only for orders by phone or online.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Can I cancel a contract within 14 days

Hi @Sammyt81

 

Welcome to the community.

 

I see @XRaySpeX has answered your question. It may be that it'll just take a little while to get used to.

 

Other than the size, how are you finding it?

 

Chris

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