by kp090 Investigator
Investigator

Anytime upgrade - can you reduce price plan?

Hi,

 

If you're on the anytime upgrade price plans and you want to keep the phone, i know you have to pay a fee in order to do this but also with anytime upgrade in the terms and conditions it says if you upgrade you have to stay on same price plan or higher... you arent allowed to go on a lower one?

 

If you pay the fee rather than giving the phone back are you still not allowed to go on a lower tariff or you can only do this if you buy out the whole contract?

 

Thank you in advance!

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Anytime upgrade - can you reduce price plan?

Hi @kp090

 

Welcome to the community. 🙂

 

This paragraph is taken from the Upgrade Anytime terms and conditions:

 

The monthly payment must be at least the same as or higher than the monthly payment for your current plan.

 

So regardless of whether your return the device, or choose to keep it, you still have to choose a plan that is the same or higher monthly payment. 

 

If you do a standard upgrade (last 45 days of your contract), you keep the phone and can upgrade to a lower tariff, if you wish. 🙂

 

Chris 

4 REPLIES 4
by
EE Community Support Team
Solution

Re: Anytime upgrade - can you reduce price plan?

Hi @kp090

 

Welcome to the community. 🙂

 

This paragraph is taken from the Upgrade Anytime terms and conditions:

 

The monthly payment must be at least the same as or higher than the monthly payment for your current plan.

 

So regardless of whether your return the device, or choose to keep it, you still have to choose a plan that is the same or higher monthly payment. 

 

If you do a standard upgrade (last 45 days of your contract), you keep the phone and can upgrade to a lower tariff, if you wish. 🙂

 

Chris 

by Grand Master
Grand Master

Re: Anytime upgrade - can you reduce price plan?

@kp090   if you want to lower the tariff the only way you can do this is see out the full term of the contract until the standard upgrade date which is 45 days before your contract end date or pay off the contract.   Anytime  upgrade has its own T&Cs  and if you want to make use of the anytime upgrade you have to go by those T&Cs

by kp090 Investigator
Investigator

Re: Anytime upgrade - can you reduce price plan?

How do they work out what it costs to pay off the contract?

 

is it pretty much whatever you pay per month x however many months left out of 24 months?

 

 

by
EE Community Support Team

Re: Anytime upgrade - can you reduce price plan?

Hi @kp090

 

Yes, roughly. Minus VAT, you don't pay VAT when you cancel early.

 

For an exact quote, call our Mobile Care team.

 

Chris

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