27-08-2017 08:01 AM
Hello. I’m on an annual upgrade plan with an iPhone 7. The screen is chipped at the bottom. I’d like to swap the phone when the next iPhone comes out. Is it just a straight £100 charge for the damaged screen or can I get the screen repaired/ phone swapped through a 3rd party insurance company? Will EE accept the new phone as long as it’s the exact same model?
27-08-2017 01:17 PM
Hello @Coney1982 the debice must be the same one EE gave to you anf they can check by the IMEI number of the device.
EE will advise you of the exact costs when you take the device in to be inspected before upgrading but yes minor-major damage is usually charged at £100:
27-08-2017 01:25 PM
27-08-2017 02:15 PM