by Dekyboy83 Investigator
Investigator

Additional line discount

Hello,

 

Does anyone have more than one contract with EE, i have 2 plus a sim only (so effectively 3) and am wondering if i should have been getting a 10% discount on my 2nd phone contract......

6 REPLIES 6
by Ace Contributor
Ace Contributor

Re: Additional line discount

Hello @Dekyboy83 yes your additional lines should have a 10% discount unless the plan or device you chose already came with a discount that is incompatible. Customer service can access the account and confirm:

 

http://ee.co.uk/help/get-in-touch

 

🙂

by
EE Community Support Team

Re: Additional line discount

Hi @Dekyboy83

 

Welcome to the community. 🙂

 

I second what @tm90 said.

 

You should have the discount, unless it was ineligible due to other discounts.

 

The customer service team have access to your account and can confirm this.

 

Chris 🙂

by Dekyboy83 Investigator
Investigator

Re: Additional line discount

Cool thanks for the replies.  I'll go query this with them.  🙂

Highlighted
by Ace Contributor
Ace Contributor

Re: Additional line discount

You are welcome. The community is here anytime if there is anything else you would like to know.

 

🙂

by
EE Employee

Re: Additional line discount

Hi @Dekyboy83

 

Just to add any additional lines do need to be taken out direct via EE.

 

Many thanks,

 

Lee

by Dekyboy83 Investigator
Investigator

Re: Additional line discount

So, my 2 lines were held in separate accounts even though theybhave the same name, address details and payment details.  EE also stated that the offer wasnt on when the 2nd line was renewed in 2015, but would have been eligible (if my accounts were together as one) on my last upgrade which was a few months ago.  

 

However, contradictory, i was advised that the 2nd line, which has an addtional sim, was already heavily discounted and therefore not eligible.

 

I have however, been given a 20quid credit, and the 10% disc on my future bills, to which i have gladly accepted.

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.

Recent solutions