by bluebear


Hi trying to get a sim only plan but when I sign into my account it says it has been closed

by Ace Contributor
Ace Contributor

Re: Account

I'm assuming you have been on pay as you go?

Perhaps you haven't topped up for a while and your account has got closed.


If that is the case, I would advise giving EE a call on 150 and ask them to delete your old account. This should then allow you to make a new account and from there, purchase your sim only plan 🙂


Post back with how you get on 🙂

EE Community Support Team

Re: Account

Hello there @bluebear


Thanks for posting on the community.


Are you with us on pay as you go or pay monthly?


Have you used your My EE account recently?


Speak soon, Leanne.

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.