by bluebear
Visitor

Account

Hi trying to get a sim only plan but when I sign into my account it says it has been closed

2 REPLIES 2
by Ace Contributor
Ace Contributor

Re: Account

I'm assuming you have been on pay as you go?

Perhaps you haven't topped up for a while and your account has got closed.

 

If that is the case, I would advise giving EE a call on 150 and ask them to delete your old account. This should then allow you to make a new account and from there, purchase your sim only plan 🙂

 

Post back with how you get on 🙂

by
EE Community Support Team

Re: Account

Hello there @bluebear

 

Thanks for posting on the community.

 

Are you with us on pay as you go or pay monthly?

 

Have you used your My EE account recently?

 

Speak soon, Leanne.

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