20-02-2020 06:13 PM
So a few days ago I went online and saw I was eligible for an upgrade. Saw a plan that looked a good deal so went to think about it.
I have gone to take it today and my account is now saying not eligible for an upgrade. I took a 12 month sim only in November and was looking at another 12 month sim only on a slightly higher tariff.
online chat could not process it as I have an EE perks code and I understand the code has to be used in checkout online. They have not been helpful at all in trying to sort my account out so show my upgrade options.
any ideas on how to get this fixed?
i have just changed to an esim. Could this have changed something on my account stopping the upgrade page showing? Any ideas how to fix this??
20-02-2020 06:51 PM
@EvilSmoothie I recommend that you call customer services and speak with someone directly.
21-02-2020 08:05 AM
21-02-2020 10:23 AM
They made some changes and asked me to try again. Same problem.
Then said it may take 24 hours for the changes to come into effect. I’m not convinced but we shall see
22-02-2020 10:43 AM