by Dazzabird Established Contributor
Established Contributor

Account renewal sim only....new Apple Music

Hi all

almost at end of my 12 month min commitment for my sim only ...

 

now if I upgrade or renew for another sim only.....looking at deal for 60gb of data with a swappable pack for 25 pounds....will i get Apple Music free again for 6 months..

 

various answers from online chat.....

 

thank you 

1 SOLUTION

Accepted Solutions
by Ace Contributor
Ace Contributor
Solution

Re: Account renewal sim only....new Apple Music

Hi @Dazzabird 

 

unfortunately your only entitled to Apple music free once.

 

Thanks,

 

David.

View solution in original post

8 REPLIES 8
by Ace Contributor
Ace Contributor
Solution

Re: Account renewal sim only....new Apple Music

Hi @Dazzabird 

 

unfortunately your only entitled to Apple music free once.

 

Thanks,

 

David.

View solution in original post

by Dazzabird Established Contributor
Established Contributor

Re: Account renewal sim only....new Apple Music

What if I was to take a new line and then cancel the existing line

 

would that entitle me to Apple Music again for 6 months 

by
EE Community Support Team

Re: Account renewal sim only....new Apple Music

Hi @Dazzabird,

 

Yes, you'd be eligible for an Apple Music trial on a new line.

 

Thanks

 

James

by Ace Contributor
Ace Contributor

Re: Account renewal sim only....new Apple Music

@Dazzabird if you take out a additional line out first then cancel your other one you won't require a credit check.

Highlighted
by Dazzabird Established Contributor
Established Contributor

Re: Account renewal sim only....new Apple Music

Well.....

 

online chat seems to suggest I can get another 6 months free if Apple Music if incommiment to another sim only plan for 12 months 

by
EE Community Support Team

Re: Account renewal sim only....new Apple Music

Hi @Dazzabird,

 

Sorry, that information isn't correct.

 

From the EE Apple Music terms - Six months’ free access (the “Free Period”) to an Individual Apple Music subscription (the “Subscription”) on the Apple Music App (the “App”) is available to new and existing Consumer and Small Business Pay Monthly phone or SIM only phone plan customers taking the Apple Music add-on for the first time.

 

James

by Dazzabird Established Contributor
Established Contributor

Re: Account renewal sim only....new Apple Music

So who is right here...

 

the advisor just told me.. ( I have a copy of the chat )  that if I upgrade my sim only to another sim only then I can have another 6 months free of Apple Music 

by Expert Contributor
Expert Contributor

Re: Account renewal sim only....new Apple Music

The Apple Music trial is one per number, similar to the BT Sports promotion.

 

If you have a transcript where they have advised you can have it again, they should be able to honour it as it will be on record.

 

The advice was incorrect though.

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