by peternoel
New Member

Account closed



My account has been closed cause I did not pay my bill before the 10th of this month. I thought I set up a direct debit but when I checked on the 14th it was too late... my account has already been closed. Now I don't know how to pay my bill. Another thing is that I am abroad at the moment and will be back in England only by the end of September.

by Grand Master
Grand Master

Re: Account closed

Hi @peternoel 


EE dont close accounts that quickly. I suggest you contact them via the get in touch page.



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
EE Community Support Team

Re: Account closed

Morning @peternoel


Thanks for posting on the community.


Is this your My EE account that is showing as closed?


Can you receive calls and texts?


Hope to hear back from you soon 🙂



by Grand Master
Grand Master

Re: Account closed

There are various ways to pay in How do I pay my phone bill?

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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