by wlizhi Investigator
Investigator

Accidental pay bill twice

Hi,

 

im ex customer and accidental pay my finall bill twice, where i should contact to get that refund?  thanks

7 REPLIES 7
by phil76012 Established Contributor
Established Contributor

Re: Accidental pay bill twice

Customer service

by wlizhi Investigator
Investigator

Re: Accidental pay bill twice

Got number to call? I try the number from contact us and going nowhere
with that. Thanks
by
EE Community Support Team

Re: Accidental pay bill twice

Hi @wlizhi,

 

Welcome to the EE Community.

 

Which number from the get in touch page did you try?

 

What problems did you experience?

 

Thanks

 

James

by wlizhi Investigator
Investigator

Re: Accidental pay bill twice

hi james,  i have try call 0800 079 8586 and 07953 966 250.  the problem is automate system not recogniseing my number, guess EE dont recognise other provider number since i have left EE.

by
EE Employee

Re: Accidental pay bill twice

Hi @wlizhi

 

If you enter an incorrect number it should forward you on to a customer service agent.

 

Is this not happening?

 

Many thanks,

 

Lee

by wlizhi Investigator
Investigator

Re: Accidental pay bill twice

no, call terminated after 3 try.

by
EE Employee

Re: Accidental pay bill twice

Hi @wlizhi

 

Do you know if any of your friends or family use EE, as you will be able to dial from their phones and give the agent the correct number?

 

Many thanks,

 

Lee

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