by aconvery Investigator
Investigator

4GEE Max Plans and Annual Upgrade

Do all 4GEE max plans not have annual upgrade? When I upgraded to the iPhone X last year I was told that I would also benefit from annual upgrade however when I called up the cusotmer advisor said that only the 60Gb and 100Gb packages are included with that. I can't even remember there being packages with that much data last year.

 

 

18 REPLIES 18
by Grand Master
Grand Master

Re: 4GEE Max Plans and Annual Upgrade

@aconvery  Not all of the max plans have annual upgrade and yes there was tariffs with them data allowances 

by
EE Community Support Team

Re: 4GEE Max Plans and Annual Upgrade

Hello there @aconvery

 

Thanks for coming to the community.

 

As @Chris_B has advised Annual Upgrade was only available on certain plans.

 

Full information on Annual Upgrade can be found here.

 

If you were advised this was meant to be included, give us a call so we can get this looked into for you.

 

Leanne.

by Grand Master
Grand Master

Re: 4GEE Max Plans and Annual Upgrade

@Leanne_T: How do find out which plans are available with Annual Upgrade? They are not mentioned in the Price Guide.

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by
EE Community Support Team

Re: 4GEE Max Plans and Annual Upgrade

Hi @XRaySpeX

 

This will show in the customers My EE if this is an Annual Upgrade.

 

Also the price guide does advise, EE Annual Upgrade is not available with any Pay Monthly plan with a Family & Friends, Max Plans 25GB and under, PERK, any student discount or 10% Multi line discount.

 

Our customer service team will also be able to check if this is an Annual Upgrade plan.

 

Thanks, Leanne.

by Beany96 Established Contributor
Established Contributor

Re: 4GEE Max Plans and Annual Upgrade

@Leanne_T When I got the anytime upgrade plan the woman on the phone  insisted i could add friends and family discount which was why I went for it have I been told a lie? 

by
EE Community Support Team

Re: 4GEE Max Plans and Annual Upgrade

Hello there @Beany96

 

When did you upgrade?

 

Is the discount showing active in your My EE account?

 

Leanne.

by Beany96 Established Contributor
Established Contributor

Re: 4GEE Max Plans and Annual Upgrade

Hi @Leanne_T On the day when pre orderers for the iPhone Xs went live my friend has applied I’m just waiting for the discount to show. But now a bit worried I won’t get the discount after reading your post. 

by
EE Community Support Team

Re: 4GEE Max Plans and Annual Upgrade

Hi @Beany96

 

Your friend will be able to query this with our HR department. They should get a confirmation once the discount has gone on.

 

Chris

by Beany96 Established Contributor
Established Contributor

Re: 4GEE Max Plans and Annual Upgrade

@Christopher_G he chatted to them and they said it should be fine , should I be worried that an anytime upgrade which I probably won’t upgrade till 2020 not be able to add the friends and family as obviously sometimes wires get crossed so to speak. 

by
EE Community Support Team

Re: 4GEE Max Plans and Annual Upgrade

Good Morning @Beany96.

 

No need to worry, your friend would be able to chat to our HR department again if there was any issues.

 

The discount will show in your My EE Account after your first bill.

 

Jon

by Beany96 Established Contributor
Established Contributor

Re: 4GEE Max Plans and Annual Upgrade

@Jon_K Spoke to another EE employee who’s said it’s not available on anytime plans but the only reason I purchased the anytime max plan was because the woman on the phone who placed the order said it will be allowed to be added is there anything I can do about that?

by
EE Community Support Team

Re: 4GEE Max Plans and Annual Upgrade

Hi @Beany96.

 

When did you take out this contract?

 

If your friend has had confirmation from our HR department then I wouldn't worry 🙂

 

Jon

by Beany96 Established Contributor
Established Contributor

Re: 4GEE Max Plans and Annual Upgrade

I took it out on the day of the iPhone Xs pre order day so about 3 weeks ago, 

by
EE Community Support Team

Re: 4GEE Max Plans and Annual Upgrade

Good Morning @Beany96. 🙂

 

If a confirmation has been sent to your friend then your account should be fine. 

 

Have you had a bill produced since the discount was applied? 

 

Katie

by Beany96 Established Contributor
Established Contributor

Re: 4GEE Max Plans and Annual Upgrade

It’s been 2 weeks and has had no email back from EE after applying and any discount  on my account so but unsure 

by
EE Community Support Team

Re: 4GEE Max Plans and Annual Upgrade

Hi @Beany96

 

Has your friend had an email saying this has been refused?

 

They will receive an email from the team saying this has been accepted or if this was to be declined for any reason.

 

Leanne.

by Beany96 Established Contributor
Established Contributor

Re: 4GEE Max Plans and Annual Upgrade

Just got a text to say it went through so very happy about that!

by
EE Community Support Team

Re: 4GEE Max Plans and Annual Upgrade

Great news @Beany96

 

Thanks for letting us know 🙂

 

Have a great day.

 

Leanne.

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