28-03-2019 11:40 AM
So I got a 4GEE max plan in the January sale this year and am currently in Canada. I receive a text saying I get roaming for free etc but it doesn't work. I contact customer services and they say I'm not on a max plan, do I have any proof. I've deleted my emails and binned my paper work thinking I don't need it any more. I've been online to view my plan and it says it's unavailable to view. I have texts from EE refering to my max plan yet that is not enough. The only reason I joined EE was for the roaming in Canada and now I'm told I don't have it!!!
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28-03-2019 12:56 PM
Can't you get into your MYEE to see what plan you have?
28-03-2019 01:10 PM
Plans on MyEE account means nothing.
Mine is still showing wrong and they dont seem to be able to fix it.
28-03-2019 03:28 PM
28-03-2019 06:13 PM
Actually I jumped the gun there. Simone told me it was all sorted when I'm actual fact they had done nothing, so no I'm not currently on the MAX plan. They've told me I have to pay more and reduce my data allowance if I want it.
28-03-2019 06:26 PM
Thanks for coming back to us, @Brollman.
It's unusual that you got that text message saying that you're on a Max plan, when you're not. Sorry for any inconvenience.
If you'd like to change to a Max plan, it may mean changing your allowances and monthly payments