by MLevesley

3rd Party Bar or Spend Cap



One of the phones on our family account has received the following message

"You are unable to use this service, you either have a 3rd party or have reached your spend cap".

Having checked with EE, apparently neither are set up on this phone or, indeed, any other device on the account.

Any thoughts about what this means and how to resolve it?


Kind regards


by Grand Master
Grand Master

Re: 3rd Party Bar or Spend Cap

Does texting UNBAR to 150 help?

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
EE Community Support Team

Re: 3rd Party Bar or Spend Cap

Hi there @MLevesley


Thanks for coming here,


Do you have any spend cap showing in your My EEL


Log into your My EE account > Menu > Manage Device > Spend Caps


Let us know how you get on 🙂



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