by Laurah88
Explorer

20% monthly upgrade discount not showing on email or plan

I upgraded over the phone last night and was given a 20% monthly discount as had found a cheaper contract elsewhere but this isn’t showing on my confirmation email or on my plan on myEE, just the full rate which I don’t want to be paying. 

3 REPLIES 3
by Grand Master
Grand Master

Re: 20% monthly upgrade discount not showing on email or plan

@Laurah88   Your tariff will show the full amount but you need to look at plan and add ons to see what’s applied to your account.  

Highlighted
by Laurah88
Explorer

Re: 20% monthly upgrade discount not showing on email or plan

Thanks for your reply, however there is nothing showing the discount under add on’s. I’ll give them a ring. 

by
EE Community Support Team

Re: 20% monthly upgrade discount not showing on email or plan

Hi @Laurah88 

 

Please come back and let us know if you get sorted. 🙂

 

Chris

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