20% monthly upgrade discount not showing on email or plan

[Laurah88]

I upgraded over the phone last night and was given a 20% monthly discount as had found a cheaper contract elsewhere but this isn’t showing on my confirmation email or on my plan on myEE, just the full rate which I don’t want to be paying. 

[Chris_B]

@Laurah88   Your tariff will show the full amount but you need to look at plan and add ons to see what’s applied to your account.  

[Laurah88]

Thanks for your reply, however there is nothing showing the discount under add on’s. I’ll give them a ring. 

[Christopher_G]

Hi @Laurah88 

Please come back and let us know if you get sorted. 🙂

Chris