by HSpav

12 month sim only

If i am half way through a 12 month sim only plan and your phone breaks, does anyone know if you can get the fees waivered and upgrade to a new phone contract?

by Grand Master
Grand Master

Re: 12 month sim only

Hi @HSpav


You can normally upgrade from sim only in the first 3-6 months. If you log into your online account it will say "you can upgrade" across the top.



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
EE Community Support Team

Re: 12 month sim only

Hi @HSpav,


Welcome to the EE Community.


You can upgrade from a 12 month SIM plan to a pay monthly plan after six months.





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