by alfielegless17M
Explorer

where is my credit going ive made one text and the ten pound credit as gone

 
3 REPLIES 3
by alfielegless17M
Explorer

Re: where is my credit going ive made one text and the ten pound credit as gone

Hi thanks for replying apparently I had the talk and text pack and if I don’t use the ten pounds credit in 30 days I lose the credit.. so I’ve sorted it now pay as you go.. and had the ten pounds refunded as it wasn’t explained when I got the phone.not good on this technically.many thanks ..

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by Star Contributor
Star Contributor

Re: where is my credit going ive made one text and the ten pound credit as gone

Hello and welcome to the community.

Do you usually use Pay As You Go packs? If so, you would have been started on a monthly pack. What does it say when you text BALANCE to 150?

Highlighted
by Grand Master
Grand Master

Re: where is my credit going ive made one text and the ten pound credit as gone

Once you've bought the Pack you've spent the credit on it. Then the Pack itself runs out after 30 days or when all its allowances are exhausted. Have a read of What are pay as you go packs?

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